Terms & conditions

Jollydays reserves the right to change this website including, prices, and terms and conditions without notice. We reserve the right to refuse entry to the campsite and to cancel bookings, and instruct people to leave the camp (for example due to inappropriate behaviour, dangerous weather or site conditions).

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please uncheck the 'email contact' box during the booking or enquiry process. You may also opt out of receiving emails at any time by contacting us or clicking the unsubscribe link in the email. Please note that your financial details are never stored by us. All our financial transactions are handled by WorldPay's secure server.

For more information, please read our Privacy Policy document.

We will not pass on or sell your details to any third parties.

Booking

To secure your booking a deposit of 30% of the cost of your stay is required. Bookings must then be paid in full 8 weeks before your visit start date. If the booking is less than 8 weeks from the date of your stay the full price of the stay is required. Confirmation of the booking will be sent after the deposit, or full payment, has been received.

Payment

Payment is taken via RBS WorldPay, the following cards are accepted: Diners, MasterCard, Visa, Amex, Maestro, JCB, Laser and Solo. Payment is taken in UK Pounds Sterling Only.

Cancellation

If cancellation is made before 8 weeks to arrival the paid sum will not be refunded, or it can be held over to a date, subject to availability, later in the year or the following year. If this option is taken a £49 handling charge will be due.

If cancellation is less than 8 weeks to the arrival date the deposit (30% of the total sum) will not be refunded and can NOT be rolled over to a later date or the following year.

Arrival and departure times

Generally we are very relaxed about arrival times and understand that roads and trains can play havoc with schedules. If you want a welcome please arrive before 6pm (otherwise we may be busy cooking or elsewhere). All tents are generally ready by 4pm, there may be some exceptions and some may be ready before in less busy times. Please advise us of your estimated arrival time. Guests are requested to vacate the tents by 10.30 am on the last day of their holiday.

The site

By its very nature Jollydays is a campsite in a natural environment and in working to preserve and enhance the woodland and its bio diversity, and create a sense of freedom which is part of the charm, there are natural hazards such as ponds, tree roots, and extremely limited lighting after dark. By booking and coming to Jollydays you agree to be responsible for your children and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, such as regarding fire and litter.

Camping in Britain can mean a dramatic variance in weather in a short period of time ("4 seasons in one day"). Whilst we supply certain facilities and equipment, as described in the inventory sent to guests on confirmation of payment, it is still camping and you are responsible for your well being regarding appropriate clothing etc. In extreme weather conditions at the camp, such as exceptional cold and snow, where existing and / or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without being subject to the cancellation policy admin fee.

If you have any questions about your stay and require more information prior to arrival, please feel free to contact us by telephone on 01759 371776 between 9am and 6pm, or send us an email enquiry using the contact form.

Customer Complaints

Please address any correspondence regarding complaints to:

Jollydays
Village Farm,
Scrayingham,
North Yorkshire,
YO41 1JD

Company details

Jollydays Luxury Camping Ltd. Registered company number. 6792429, Companies House, Cardiff

Registered office: Village Farm, Scrayingham, North Yorkshire, YO41 1JD